Health insurance carriers are being blamed for failing to issue policies but the problem originates with healthcare.gub and error 834.
The idea that one-third of the enrollment records are flawed “doesn’t accurately reflect the picture of what’s happening right now,” White House senior communications adviser Tara McGuinness said.
“We’ve got a team of experts already working closely with issuers to make sure that every past and future 834 is accurate. We’re confident they’ll succeed,” McGuinness said.
The 834's are nightly enrollment forms sent to insurers to tell them who their new customers are.
some consumers encountered a “queue,” a new feature intended for times when the site was too crowded. The feature limits the number of people on the site and notifies others by e-mail when it’s a better time to log in.
On Monday, Julie Bataille, a spokeswoman for CMS, recommended that insurance seekers who choose a health plan through the site contact the insurer afterward to make certain they are actually enrolled. “Consumers should absolutely call their selected plan and confirm that they have paid their first month’s premium, and coverage will be available January 1,” she said.
In a call with reporters Monday, Bataille said that about 80 percent of the errors with 834 forms — the enrollment data — stemmed from “one bug that prevented a Social Security number from being included. That caused the system not to generate an 834.”
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